Management Consulting
Business Process Re-engineering
We support businesses and organizations to take a fresh look at their processes to identify gaps and to incorporate technology to effect cost savings and improve productivity through automation and efficiency. Our skilled staff help management craft turn-around strategies by streamlining operations across departments and divisions, transform and integrate existing business processes in an efficient and effective manner. Through Business Process Re-engineering, we will:
- Enable your organization to become a digital business and compete in today’s market
- Depict the interaction between functions within a process, and help you understand the flow of materials and information
- Identify waste and eliminate non-value-added processes
- Implement cultural changes
- Ensure successful ERP go-live and fast benefits realization
- Enable the deployment of digital technologies, such as IoT, blockchain technology, artificial intelligence, machine learning and predictive analytics
- Create a seamless customer journey and enable excellent customer service
ICG, through a BPR will support your business or organization to:
- Enhance Efficiency
- Accelerate business growth
- Adapt to changes
- Improve quality of service delivery
- Create a more conducive working environment
Human Resources Management
At ICG, we understand that the most prized resource of each organization is its human resource and partnering to achieve the best use of this resource is our specialty. We have extensive experience in HRM consulting services including development of employee handbooks, crafting job descriptions, HR policy and strategy formulation etc. Partnering with ICG to handle your organization’s Human Resources Management frees management of burdensome processes so that you can focus on running the organization’s core business. Some of the HRM consulting services we offer include but is not limited to:
Staffing and Employment Recruiting
We support businesses and organizations to identify and recruit the right talent with improved recruitment strategies thereby maximizing the organization’s return on its human resource. To achieve this, we:
- Research the needs of the company or organization to get a clear understanding of the hiring needs and goals
- Craft detailed job descriptions and other specifications
- Employ strategies to reach target candidate pool through innovative recruitment platforms including LinkedIn and other Job Boards and other traditional platforms
- Screen applicants and filter based on desired qualifications/fit criteria
- Assist with face-to-face or virtual interview questions
- Facilitate background/reference checks and pre-employment screening
- Help negotiate an offer if needed
ICC Provides Consultation In Heading
Employee Relations & Performance Reviews
Motivated employees greatly contribute to business or organization’s growth and performance. Our HR experts support organizations and businesses implement processes that increase employee satisfaction and productivity while minimizing liability.
At ICG, we employ tried and tested strategies to help businesses and organizations cultivate and maintain positive relationship with employees. In this 21st century, employment is to be viewed as more than a source of income, it is a source of meaning for most employees and form part of their identity. Viewing employees as valued contributors to the business or organization fosters positive employee relations.
Our custom performance review tools support management assess how well an employee’s effort meet the near and long-term goals of a business or organization. We help management to design appropriate training and professional development based on performance reviews for employees.
HR Audit
Through an HR audit, we help businesses and organizations assess its HR gaps to understand what is in place, what is missing, what is working and what needs to be improved. Our specialists conduct a systematic review of all aspects of the HR function, ensuring adherence to regulations and policies to improve the overall function of the HR department or division.
Digital Transformation
Businesses and organizations are faced with rapidly evolving digital environment where only those most adapted to change survive. To thrive in this digital era, businesses and organizations need to take bold and strategic decisions to embrace new digital opportunities. Our technology experts support you in making that bold decision and guide you in its execution by working alongside you to design, build and scale transformative and successful business in this digital era. Our areas of experience and specialization in digital transformation include but is not limited to:
ICT Strategy and Policies – ensuring there is a business-wide alignment of teams and systems to support full digital transformation
Systems and Technology – We support your business/organization choose and deploy the right system and technology to realize a full digital transformation journey.
Technology Cost Management – Through support in procurement, maintenance of technology, we help reduce costs to achieve maximum efficiency
Cybersecurity and Information Security – help secure systems and data from breach and unauthorized access
Market Research and Strategy
To market a new product or expand market share for existing products, we help our clients identify, measure and move into new market opportunities. We go beyond offering marketing strategy and employ varied research tools to avail data intelligence to our clients to understand customer behavior and respond to competitor actions. On behalf of our clients, we undertake quantitative and qualitative market research through customer surveys, focus group discussions, feedback surveys, computer aided telephone interviews, ethnography among others. Data generated is analyzed by our in-house data analysts and data scientists to uncover actionable insights to drive marketing decision.
We support businesses and organizations to leverage data in their marketing decisions by undertaking primary research to generate insightful data. We routinely carryout large scale customer feedback surveys on products and services, mine data from product sales and customer interaction with websites and e-commerce platforms.
Risk Management
Risk is an ever-present reality for businesses and organization. The difference between mitigating risks and falling victim is proper risk management. ICG helps businesses and organizations apply an integrated approach to identifying and assessing critical risks and instituting mitigation measures.
Our experts create business/organizational risk map through collection, identification, mapping of risks against clients’ business objective and strategy. Our approach to enterprise risk management follows the process below:
Risk Analysis
Risk analysis enables businesses and organizations to better understand the impact risk has on your organization and your business objectives. ICG takes a disciplined approach to understanding your risk appetite and developing tolerance thresholds; modeling risks and their variance; providing an analysis of the projected impact of mitigation strategies; assisting you in determining optimal capital allocation; and considering the upside of risk to your business.
Risk Evaluation
A systematic enterprise risk management approach calls for the analysis of possible actions taken with respect to each risk—accepting it, managing it, or exploiting it. Moreover, these options typically necessitate an implementation plan. ICG offers an evaluation of risk treatment options including the projected costs and benefits; identification of risk ownership; the recommendation of tailored solutions appropriate to your business and objectives; and the implementation of risk mitigation strategies.
Risk Reporting
Managing risk across the enterprise requires coordination. The information produced by the various businesses and risk management functions in the risk assessment and analysis phases must be disseminated so that the right people are given the right information at the right time to make informed business decisions. We can help you determine the appropriate needs of your business, its management, and key constituents, and assists in the design of meaningful communication processes and materials.